I accept PayPal payments, a secure online payment system which is very easy to use.
You may already have an account. If not, you don't need to have a PayPal account in order to pay. You can pay with your debit or credit card directly on the PayPal site, as a PayPal guest.
Payment is expected immediately after order is placed.
Please contact me if there is a delay or problems with PayPal.
In ISRAEL only I accept Bit or Paybox payments- please contact me by Whatsapp to get more details- 0545640567.
I ship overseas. Please take into account shipping times. Shipping times can vary greatly from country to country and take anywhere from a few days to several weeks to arrive.
。'Ready to ship' orders ship within 2-7 business days of payment received.
。'Made to order' orders ship within 7-21 business days of payment received.
As a shopper myself, I love to receive my purchases in the shortest period possible. Therefore, I will make every effort to shorten your waiting time too.
I ship with DHL or UPS- shipping times are 3-6 business days. Your item will be insured against loss.
*** Please write your phone number in a message and a courier will deliver it to your given address.
This shipping method is the safest and helps me make sure you get your item, and get it quick.
The shipping times mentioned above are only estimates, and can take longer depending on customs and security clearance times. I cannot be responsible for unanticipated delays.
Tracking code for your shipment will be sent to you as soon as your purchase has been shipped.
***If you purchase goods from abroad, Customs Duty and/or Import VAT may be due. It is the responsibility of the costumer to pay those fees.***
OTE: Orders are NOT considered "Lost" in transit until the following amount of time has passed:
- Domestic (Israel): 30 days past shipping date
- International: 60 days past shipping date
Refunds and Exchanges
I guarantee that your order will be made and shipped within the current production time or an agreed upon ship date. If you have any questions, concerns, or would like more photos or item descriptions, please write to me before placing any orders.
If you wish to return your purchase for a return or exchange, please contact me within 5 days of receiving your purchase. If there is no contact within 5 days of delivery date, refunds will not be accepted.
***Return shipping charges remain the responsibility of the buyer***
I will accept merchandise in its original condition for a full refund/exchange. I will not accept merchandise that has been worn, used, altered or damaged.
**Custom orders are non-refundable!**
My main wish is the satisfactory of each costumer, for special requests regarding refund and special cases contact me directly and we will find a solution together.
If for any reason you are not satisfied with the item you have purchased, I will do everything in my power to be attentive and answer your specific needs, so please do not hesitate to contact me.
Returns/Exchanges will be processed within 5-7 business days of receipt of returned merchandise. Refunds may only be issued in the same form as was utilized for payment. Shipping fees are non-refundable.
Items produced specifically on request and custom-sized rings are non-refundable and cannot be exchanged, but can be sent back for modification. I strongly suggest getting sized at a jewelry store before ordering in order to avoid this, as you will be responsible for the cost of returning the ring, and will also have to re-pay the shipping fee to have the new ring mailed out to you.
I recommend shipping returned merchandise via insured parcel post for tracking purposes and that the customer request adequate insurance to cover the purchase price of the shipment. I will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. Shipping charges for any returned item(s) are the client’s responsibility.
I reserve the right to refuse return of any merchandise that does not meet the above return requirements in my sole discretion.
INSTRUCTIONS FOR RETURNING OR EXCHANGING ITEMS:
1) Contact me first! I will be able to provide you with more detailed instructions!
2) When mailing the item back to me - if sending internationally from the United States or elsewhere, please be sure to mark the item as 'RETURNED MERCHANDISE' on the customs form and please use your country's postal service to send it.
*Please do NOT send returns via UPS, FedEX or any other courier, as they attach brokerage fees and the item will be returned to you.
3) I will notify you as soon as I receive the item and then provide your refund or send out the exchange piece.
Additional Policies and FAQs
This is the most important aspect of your purchase:
DO NOT simply guess your ring size, and don't use an online sizing guide- it won't work.
I strongly suggest getting sized at a jewelry store before ordering, as you will be responsible for the cost of returning the ring to be resized, and will also have re-pay the shipping fee to have the new ring mailed out to you.
DO Visit a professional jeweller or a jewellery counter to have your finger sized. Keep in mind that the width of the ring will also influence how the ring fits, so it is best to know how wide you want your ring to be before visiting the jeweller.
As all items are handmade, the item in the photograph may vary slightly from the item you receive.
Natural gemstones may slightly vary in color from the ones photographed.
Gititte Rubinstein Maale Gilboa 19145
Facebook: G. Rubinstein Jewellery
e-mail: grubinsteinjewellery@ gmail.com